Customer Support

	Top small Business Solutions. It is NETTNG's mission to better serve small office and home office customers with affordable, easy to install, powerful networking solutions. NETTING was the first Networking company to offer 24x7 toll free support, and continues to provide the most comprehensive baseline coverage to those who purchase our networking products. In an attempt to broaden our support, we are now offering expanded capability with our Premium Networking Support Service. Premium Networking Support Service provides you with the extended services you may require on installing, configuring, integrating, and establishing a networked environment in your small office/home office. NETTING's Premium Networking Support Service connects you with highly skilled Network Technicians who can help guide you through solving your Network issues. Our Premium Networking Support Service is provided as a fee-based service. Through our vast network of industry resources and a strong partnership with DecisionOne®, we are able to provide you, our valued customers, the best possible services at extremely competitive rates.
	Rebates. Rebate coupons must come from the vendor from whom you bought the NETTING product. Rebates must be submitted using the instructions on the coupon. Rebates take up to ten weeks to process. If the rebate does not arrive by then, or you have questions about a rebate letter you received, contact: In the USA: 1 (800) 390-2344 or www.wheresmyrebate.com. In Canada: 1-877-776-0348 or www.rebatestatus.com. NETTING technical support does not have information on rebate status. Doc ID: N100011.asp
	SOHO Resources. SOHO stands for "Small Office, Home Office". This popular term describes entrepreneurial or small businesses working with limited resources for networking and other expenses. NETTING products, being among the easiest to install, and being very cost effective, are usually strong candidates for SOHOs. These are links to other popular SOHO Web sites: www.smallbiztechnology.com (An oasis of small business tech information) American Express's Small Business Pages Small Business Administration Fortune Magazine's small business section smallbusinessnow.com Spacify (Alternative space planning industry approaches) www.practicallynetworked.com (formerly timhiggins.com, has provided practical, easy-to-understand help for small network builders since early 1998) .
	NETTING Router Owners. If your Internet connection has started dropping over the last couple of weeks, this issue may be caused by the recent Blaster virus. Before calling technical support, update your anti-virus program or go to this page and follow the instructions.
	Firewall Security. No. Though the term ”firewall” is used generically describing a router’s ability to masquerade a computer’s IP address, a true firewall does more. Firewalls provide a greater level of security, giving an administrator the ability to allow access to particular IP addresses and domain names while refusing the rest (filtering). Firewalls usually allow remote access to the private network through secure login and authentication certificates (Virtual Private Networks, or VPNs). Firewalls prevent Denial of Service (DoS) attacks and can use software to provide content filtering to deny access to unwanted Web sites. There are reporting capabilities, known as an Intrusion Detection System. Along with firewall functionality, the FVM318 comes with Freedom anti-virus and privacy software from Zero Knowledge Systems. This one-year subscription service is free. The software can be used on up to 8 PCs on the LAN. Other upgrades are available if you have more than 8 computers, or wish to take advantage of other security functionality offered by ZKS. The FVM318 can deny users access to a Web site based on rules. It can filter the content based on URL, key words within the URL, the time of day, and the day of the week. The FVM318 connects a LAN securely via a broadband Internet connection to private LANs or individual remote users. It has a built-in 802.11b access point supporting VPN across the wireless LAN. It supports 102 VPN tunnels (32 WLAN and 70 WAN) and a firewall using Stateful Packet Inspection (SPI). To use the FVM318, you need an Ethernet adapter and Internet broadband. To connect wirelessly, get a 802.11b-compliant wireless NIC card, such as NETGEAR’s MA401.
	Bandwidth Optimization. Only a few basics. The switches are pre-configured to enable users to operate them as unmanaged switches with full use of the 10/100 Mbps ports, the built-in RJ-45 ports, and the rear stacking ports. The FSM700S Series switches can be managed using your Web browser, which has all the capabilities of the console interface, as well as others such as charts of traffic loads or history. Initial configuration of the switches requires the console interface, but later interaction can be done with a browser over the network. Using either switch, you can stack up for a total of 144 10/100 Mbps ports using the provided stacking cables. Using the FSM726S, you can stack six units, while with the FSM750S, you can stack three units. You can manage this stack with a single IP address. To build an even larger network, you can use the built-in gigabit ports to link stacks together. You can have a total of 144 10/100 Mbps ports in the stack, but you can do this with any combination of the two different switches. Note that the master switch must use the software version 1.0.3. NETTING provides a stacking cable. No additional hardware is needed to stack these products. The stacking connection provides up to 1.3 Gbps in each direction for a total of 2.6 Gbps of bandwidth for moving traffic between the switches.